Frequently Asked Questions
1. How long will it take for my order to be ready?
- Trifold and Bifold Brochures – 10 business days
- Rack Cards – 5 business days
- Postcards – 5 business days
- X-Banners – 5 business days
Orders submitted after 1:00 pm will be processed the following day. Orders may take longer if client proof is not returned according to schedule.
2. Can I change the number of photos?
To offer fixed pricing rates, all the layouts are standard and number of photos can’t be changed. If you need a custom solution, please give us a call to schedule a free consult and estimate.
3. Can I add logo or web address from an affiliated organization?
Approved UT Health San Antonio logos cannot be removed. Use of internal logos or outside entities will be a custom order.
4. What is the proofing process?
After your content has been placed into the layout, our designer will send you a PDF proof via e-mail. You have two business days to return the proof. We advise you to print a hard copy to make proofing easier. Though we try and catch errors, the client is responsible for final copy.
5. Can I order a different quantity than what is listed?
Yes, but you must contact UT Print for a quote or the due date may change. UT Print 210-567-2315
6. What if I need it faster?
We are happy to assist you, but requests outside our fixed price will be considered custom.
7. How will I be billed?
Your PID will be charged once the order is complete and picked up. The charge will be from UT Print.
8. Where do I pick up more order?
UT Print will contact you when the order is ready. UT Print is located on the Long Campus and is located near the warehouse. You may park near the entrance of UT Print when picking up your order.
9. What qualifies as a custom order?
- Additional photos or graphics
- Custom photos
- Text exceeding word count limits
- Addition of pre-approved logos from other entities
- Change in quantity
- Change in turnaround time
- Design element changes
10. Who should I call if I have questions?
Creative Media Services
Office hours: Mon – Fri 8:00 am to 5:00 pm
Questions about changing quantities
Office hours: Mon – Fri 7:30 am to 5:00 pm
We Appreciate Your Business!
Design Center Photo Gallery
UT Health Logos
View our gallery of FREE templates